TPF releases a statement regarding the future of the Texas Pinball Festival.
Texas Pinball Festival Friends and Family…
We have no plans to reschedule the show in 2020. Logistics alone would prohibit that. We currently have a contract with the hotel for TPF2021, but things may change and we need to remain flexible.
Two things will determine the future of the Texas Pinball Festival. One of those things will be determined by the City of Frisco and the Embassy Suites. The other… you can help control. Please understand our difficult position and work with us.
We need to process things in a particular order. We promise we will respond to all email requests, but it will take us some time. Repeated messages / emails will not make things move any faster.
• Tournament entries will be refunded.
• Current un-delivered merchandise orders will be mailed.
• After we take a complete inventory, we will re-open the online store.
PLEASE READ THE WHOLE STATEMENT
Regarding purchased Weekend Passes:
Our policy has always been “no refunds” for weekend passes. We fund the show with this money. We use it to pay for celebrity guests, print work and merchandise, promotional items, advertising, signage, venue and all the other hundreds of things that make the Texas Pinball Festival what it has become. In exchange for that capital, pre-registered guests get some extras, including a reduced-price weekend pass (in most cases).
This is an unprecedented turn of events. It’s not our fault… or yours. And we want to do what’s right by everyone.
TPF2020 Weekend Passes will automatically transfer to TPF2021.You don’t need to do anything.
For those that just cannot accept a transfer to TPF2021: We will process weekend pass refunds to those that expressly request them as quickly as possible (note this is a manual process). And though disputing a charge may seem like the way to go, it just causes more trouble and delay, and could force us to shut down completely.
How to request a refund: Email email@example.com. Please request the refund from the email address you used to purchase show admission. Include your full name and order number (or PayPal Transaction ID). If we have to track down orders with ambiguous information, this is going to take a very long time. Note that only TPF2020 refund requests will be processed. Please make your refund request by March 31st.
Vendors and advertisers… we will be reaching out to you separately.
We are extremely appreciative of the love and support we have seen and felt since we made our announcement yesterday. We have always said that the pinball community was the best, and we love you for it. Thank you all for your patience and support!
Paul, Kim, & Ed
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